[{"data":1,"prerenderedAt":625},["ShallowReactive",2],{"navigation":3,"\u002Fsupport\u002Faccount-and-licensing\u002Fcloud-credits-and-storage-upgrades":298,"\u002Fsupport\u002Faccount-and-licensing\u002Fcloud-credits-and-storage-upgrades-surround":620},[4,27,54,144,174,208,238,260],{"title":5,"path":6,"stem":7,"children":8,"icon":26},"Getting Started","\u002Fsupport\u002Fgetting-started","support\u002F0.getting-started\u002F0.index",[9,10,14,18,22],{"title":5,"path":6,"stem":7},{"title":11,"path":12,"stem":13},"System Requirements","\u002Fsupport\u002Fgetting-started\u002Fsystem-requirements","support\u002F0.getting-started\u002F1.system-requirements",{"title":15,"path":16,"stem":17},"Create Your First Video","\u002Fsupport\u002Fgetting-started\u002Fcreating-your-first-video","support\u002F0.getting-started\u002F3.creating-your-first-video",{"title":19,"path":20,"stem":21},"Common First-Day Questions","\u002Fsupport\u002Fgetting-started\u002Fcommon-first-day-questions","support\u002F0.getting-started\u002F5.common-first-day-questions",{"title":23,"path":24,"stem":25},"What's next?","\u002Fsupport\u002Fgetting-started\u002Fwhats-next","support\u002F0.getting-started\u002F6.whats-next","i-lucide-rocket",{"title":28,"icon":29,"path":30,"stem":31,"children":32,"page":53},"Recording","i-lucide-video","\u002Fsupport\u002Frecording","support\u002F1.recording",[33,37,41,45,49],{"title":34,"path":35,"stem":36},"Record Your Entire Screen","\u002Fsupport\u002Frecording\u002Frecord-screen","support\u002F1.recording\u002F1.record-screen",{"title":38,"path":39,"stem":40},"Record a Specific Window","\u002Fsupport\u002Frecording\u002Frecord-window","support\u002F1.recording\u002F2.record-window",{"title":42,"path":43,"stem":44},"Pre-Recording Screen","\u002Fsupport\u002Frecording\u002Fprerecording-screen","support\u002F1.recording\u002F3.prerecording-screen",{"title":46,"path":47,"stem":48},"Capture System Audio","\u002Fsupport\u002Frecording\u002Fcapture-system-audio","support\u002F1.recording\u002F4.capture-system-audio",{"title":50,"path":51,"stem":52},"Start Recording","\u002Fsupport\u002Frecording\u002Fstart-recording","support\u002F1.recording\u002F5.start-recording",false,{"title":55,"icon":56,"path":57,"stem":58,"children":59,"page":53},"Editing","i-lucide-clapperboard","\u002Fsupport\u002Fediting","support\u002F2.editing",[60,64,68,72,76,80,84,88,92,96,100,104,108,112,116,120,124,128,132,136,140],{"title":61,"path":62,"stem":63},"Editor Interface","\u002Fsupport\u002Fediting\u002Feditor-interface","support\u002F2.editing\u002F1.editor-interface",{"title":65,"path":66,"stem":67},"Camera Zoom Setting","\u002Fsupport\u002Fediting\u002Fcamera-zoom-setting","support\u002F2.editing\u002F10.camera-zoom-setting",{"title":69,"path":70,"stem":71},"Camera AI Background","\u002Fsupport\u002Fediting\u002Fcamera-ai-background","support\u002F2.editing\u002F11.camera-ai-background",{"title":73,"path":74,"stem":75},"AI Webcam","\u002Fsupport\u002Fediting\u002Fai-webcam","support\u002F2.editing\u002F12.ai-webcam",{"title":77,"path":78,"stem":79},"Captions & Transcription","\u002Fsupport\u002Fediting\u002Fcaptions-and-transcription","support\u002F2.editing\u002F13.captions-and-transcription",{"title":81,"path":82,"stem":83},"AI Retakes","\u002Fsupport\u002Fediting\u002Fai-retakes","support\u002F2.editing\u002F14.ai-retakes",{"title":85,"path":86,"stem":87},"Microphone & Audio","\u002Fsupport\u002Fediting\u002Fmicrophone-and-audio","support\u002F2.editing\u002F15.microphone-and-audio",{"title":89,"path":90,"stem":91},"AI Voice Clarity","\u002Fsupport\u002Fediting\u002Fai-voice-clarity","support\u002F2.editing\u002F16.ai-voice-clarity",{"title":93,"path":94,"stem":95},"Display Keyboard Shortcuts","\u002Fsupport\u002Fediting\u002Fdisplay-keyboard-shortcuts","support\u002F2.editing\u002F17.display-keyboard-shortcuts",{"title":97,"path":98,"stem":99},"Privacy Areas","\u002Fsupport\u002Fediting\u002Fprivacy-areas","support\u002F2.editing\u002F18.privacy-areas",{"title":101,"path":102,"stem":103},"Project Presets","\u002Fsupport\u002Fediting\u002Fproject-presets","support\u002F2.editing\u002F19.project-presets",{"title":105,"path":106,"stem":107},"Editor Sidebar","\u002Fsupport\u002Fediting\u002Feditor-sidebar","support\u002F2.editing\u002F2.editor-sidebar",{"title":109,"path":110,"stem":111},"Animations","\u002Fsupport\u002Fediting\u002Fanimation","support\u002F2.editing\u002F20.animation",{"title":113,"path":114,"stem":115},"Aspect Ratio","\u002Fsupport\u002Fediting\u002Faspect-ratio","support\u002F2.editing\u002F21.aspect-ratio",{"title":117,"path":118,"stem":119},"Cropping Videos","\u002Fsupport\u002Fediting\u002Fcrop-video","support\u002F2.editing\u002F3.crop-video",{"title":121,"path":122,"stem":123},"Trimming Videos","\u002Fsupport\u002Fediting\u002Ftrim-video","support\u002F2.editing\u002F4.trim-video",{"title":125,"path":126,"stem":127},"Zoom Controls","\u002Fsupport\u002Fediting\u002Fzoom-controls","support\u002F2.editing\u002F5.zoom-controls",{"title":129,"path":130,"stem":131},"Video Background Editor","\u002Fsupport\u002Fediting\u002Fvideo-background-editor","support\u002F2.editing\u002F6.video-background-editor",{"title":133,"path":134,"stem":135},"Cursor Editor","\u002Fsupport\u002Fediting\u002Fcursor-editor","support\u002F2.editing\u002F7.cursor-editor",{"title":137,"path":138,"stem":139},"Cursor Smoothing","\u002Fsupport\u002Fediting\u002Fcursor-smoothing","support\u002F2.editing\u002F8.cursor-smoothing",{"title":141,"path":142,"stem":143},"Camera Editor","\u002Fsupport\u002Fediting\u002Fcamera-editor","support\u002F2.editing\u002F9.camera-editor",{"title":145,"icon":146,"path":147,"stem":148,"children":149,"page":53},"Exporting & Sharing","i-lucide-pencil","\u002Fsupport\u002Fexport-and-sharing","support\u002F3.export-and-sharing",[150,154,158,162,166,170],{"title":151,"path":152,"stem":153},"Export as MP4","\u002Fsupport\u002Fexport-and-sharing\u002Fexport-mp4","support\u002F3.export-and-sharing\u002F1.export-mp4",{"title":155,"path":156,"stem":157},"Export as GIF","\u002Fsupport\u002Fexport-and-sharing\u002Fexport-gif","support\u002F3.export-and-sharing\u002F2.export-gif",{"title":159,"path":160,"stem":161},"Create a Share Link","\u002Fsupport\u002Fexport-and-sharing\u002Fcreate-a-share-link","support\u002F3.export-and-sharing\u002F3.create-a-share-link",{"title":163,"path":164,"stem":165},"Quick Share","\u002Fsupport\u002Fexport-and-sharing\u002Fquick-share","support\u002F3.export-and-sharing\u002F4.quick-share",{"title":167,"path":168,"stem":169},"Cloud Gallery","\u002Fsupport\u002Fexport-and-sharing\u002Fgallery-managing-sharing-your-cloud-recordings","support\u002F3.export-and-sharing\u002F5.gallery-managing-sharing-your-cloud-recordings",{"title":171,"path":172,"stem":173},"Sharing Videos via Email","\u002Fsupport\u002Fexport-and-sharing\u002Fsharing-videos-via-email","support\u002F3.export-and-sharing\u002Fsharing-videos-via-email",{"title":175,"icon":176,"path":177,"stem":178,"children":179,"page":53},"Miscellaneous","i-lucide-compass","\u002Fsupport\u002Fmiscellaneous","support\u002F4.miscellaneous",[180,184,188,192,196,200,204],{"title":181,"path":182,"stem":183},"Opening an Existing Project","\u002Fsupport\u002Fmiscellaneous\u002Fopen-project","support\u002F4.miscellaneous\u002F1.open-project",{"title":185,"path":186,"stem":187},"Saving a Project ","\u002Fsupport\u002Fmiscellaneous\u002Fsave-project","support\u002F4.miscellaneous\u002F2.save-project",{"title":189,"path":190,"stem":191},"App Settings","\u002Fsupport\u002Fmiscellaneous\u002Fapp-settings","support\u002F4.miscellaneous\u002F3.app-settings",{"title":193,"path":194,"stem":195},"App UI Language","\u002Fsupport\u002Fmiscellaneous\u002Fapp-ui-language","support\u002F4.miscellaneous\u002F4.app-ui-language",{"title":197,"path":198,"stem":199},"App UI Theme","\u002Fsupport\u002Fmiscellaneous\u002Fapp-ui-theme","support\u002F4.miscellaneous\u002F5.app-ui-theme",{"title":201,"path":202,"stem":203},"App System Tray","\u002Fsupport\u002Fmiscellaneous\u002Fapp-system-tray","support\u002F4.miscellaneous\u002F6.app-system-tray",{"title":205,"path":206,"stem":207},"Local AI Requirements","\u002Fsupport\u002Fmiscellaneous\u002Flocal-ai-hardware-requirements","support\u002F4.miscellaneous\u002F7.local-ai-hardware-requirements",{"title":209,"icon":210,"path":211,"stem":212,"children":213,"page":53},"Account & Licensing","i-lucide-user","\u002Fsupport\u002Faccount-and-licensing","support\u002F5.account-and-licensing",[214,218,222,226,230,234],{"title":215,"path":216,"stem":217},"Redeeming a License Code","\u002Fsupport\u002Faccount-and-licensing\u002Fredeem-license-code","support\u002F5.account-and-licensing\u002F1.redeem-license-code",{"title":219,"path":220,"stem":221},"CANVID Desktop License","\u002Fsupport\u002Faccount-and-licensing\u002Flifetime-license-info","support\u002F5.account-and-licensing\u002F2.lifetime-license-info",{"title":223,"path":224,"stem":225},"Cloud Credits & Storage Upgrades","\u002Fsupport\u002Faccount-and-licensing\u002Fcloud-credits-and-storage-upgrades","support\u002F5.account-and-licensing\u002F3.cloud-credits-and-storage-upgrades",{"title":227,"path":228,"stem":229},"Maintenance Plan (Legacy)","\u002Fsupport\u002Faccount-and-licensing\u002Fmaintenance-plan-info","support\u002F5.account-and-licensing\u002F3.maintenance-plan-info",{"title":231,"path":232,"stem":233},"Generating an Invoice","\u002Fsupport\u002Faccount-and-licensing\u002Flicense-invoice","support\u002F5.account-and-licensing\u002F4.license-invoice",{"title":235,"path":236,"stem":237},"Cancelling Subscription","\u002Fsupport\u002Faccount-and-licensing\u002Fcancel-license-subscription","support\u002F5.account-and-licensing\u002F5.cancel-license-subscription",{"title":239,"icon":240,"path":241,"stem":242,"children":243,"page":53},"Tips & Tricks","i-lucide-lightbulb","\u002Fsupport\u002Ftips-and-tricks","support\u002F6.tips-and-tricks",[244,248,252,256],{"title":245,"path":246,"stem":247},"Creating an Ideal AI Webcam Template","\u002Fsupport\u002Ftips-and-tricks\u002Fcreate-ideal-ai-webcam-template","support\u002F6.tips-and-tricks\u002F1.create-ideal-ai-webcam-template",{"title":249,"path":250,"stem":251},"Manual Zoom","\u002Fsupport\u002Ftips-and-tricks\u002Fmanual-zoom","support\u002F6.tips-and-tricks\u002F2.manual-zoom",{"title":253,"path":254,"stem":255},"Sharing Project Presets","\u002Fsupport\u002Ftips-and-tricks\u002Fsharing-project-presets","support\u002F6.tips-and-tricks\u002F3.sharing-project-presets",{"title":257,"path":258,"stem":259},"Improving Performance on Laptops","\u002Fsupport\u002Ftips-and-tricks\u002Fimprove-performance-laptop","support\u002F6.tips-and-tricks\u002F4.improve-performance-laptop",{"title":261,"icon":262,"path":263,"stem":264,"children":265,"page":53},"Troubleshooting & Help","i-lucide-message-circle-question-mark","\u002Fsupport\u002Ftroubleshooting-and-help","support\u002F7.troubleshooting-and-help",[266,270,274,278,282,286,290,294],{"title":267,"path":268,"stem":269},"App Disappears When Capturing","\u002Fsupport\u002Ftroubleshooting-and-help\u002Fapp-not-showing-preview","support\u002F7.troubleshooting-and-help\u002F1.app-not-showing-preview",{"title":271,"path":272,"stem":273},"Resolving Issues with Mac System Audio","\u002Fsupport\u002Ftroubleshooting-and-help\u002Fmac-audio-issues","support\u002F7.troubleshooting-and-help\u002F2.mac-audio-issues",{"title":275,"path":276,"stem":277},"Recording Shows Black Screen","\u002Fsupport\u002Ftroubleshooting-and-help\u002Frecording-shows-black-screen","support\u002F7.troubleshooting-and-help\u002F3.recording-shows-black-screen",{"title":279,"path":280,"stem":281},"Dropdown Menus Not Showing","\u002Fsupport\u002Ftroubleshooting-and-help\u002Fdropdown-not-showing","support\u002F7.troubleshooting-and-help\u002F4.dropdown-not-showing",{"title":283,"path":284,"stem":285},"Getting Support Logs & Files","\u002Fsupport\u002Ftroubleshooting-and-help\u002Fgetting-support-logs-files","support\u002F7.troubleshooting-and-help\u002F5.getting-support-logs-files",{"title":287,"path":288,"stem":289},"Verbose Trace Log","\u002Fsupport\u002Ftroubleshooting-and-help\u002Fverbose-trace-logging","support\u002F7.troubleshooting-and-help\u002F7.verbose-trace-logging",{"title":291,"path":292,"stem":293},"Missing Zooms and Clicks in Recording","\u002Fsupport\u002Ftroubleshooting-and-help\u002Fno-zoom-clicks-recording","support\u002F7.troubleshooting-and-help\u002F8.no-zoom-clicks-recording",{"title":295,"path":296,"stem":297},"Known Issues in 2.0","\u002Fsupport\u002Ftroubleshooting-and-help\u002Fissues-limitations-2-0","support\u002F7.troubleshooting-and-help\u002F9.issues-limitations-2-0",{"id":299,"title":223,"body":300,"description":611,"extension":612,"meta":613,"navigation":614,"path":224,"seo":615,"sitemap":616,"stem":225,"__hash__":619},"support\u002Fsupport\u002F5.account-and-licensing\u002F3.cloud-credits-and-storage-upgrades.md",{"type":301,"value":302,"toc":594},"minimark",[303,307,324,332,337,342,345,361,364,368,371,379,386,390,393,404,407,450,456,462,466,473,487,490,494,497,500,514,520,524,527,531,564,568,591],[304,305,306],"p",{},"CANVID separates the desktop app license from optional cloud usage:",[308,309,310,318],"ul",{},[311,312,313,317],"li",{},[314,315,316],"strong",{},"Cloud Credits"," pay for supported AI features when you process them with Cloud AI.",[311,319,320,323],{},[314,321,322],{},"Cloud storage"," is used by Quick Share, Create a Share Link, and videos in your Cloud Gallery.",[304,325,326,327,331],{},"Recording, editing, local MP4 or GIF exports, and ",[328,329,330],"a",{"href":206},"Local AI processing"," do not use Cloud Credits or cloud storage.",[333,334,336],"h2",{"id":335},"what-is-included-with-each-plan","What is included with each plan?",[338,339,341],"h3",{"id":340},"desktop-license","Desktop License",[304,343,344],{},"The CANVID Desktop License includes:",[308,346,347,353,358],{},[311,348,349,352],{},[314,350,351],{},"1 GB of cloud storage",", starting when the license is activated",[311,354,355],{},[314,356,357],{},"One year of Cloud AI usage at no additional charge",[311,359,360],{},"Local AI processing on supported hardware without using Cloud Credits",[304,362,363],{},"The included Cloud AI period does not change the 1 GB storage limit.",[338,365,367],{"id":366},"pro","Pro",[304,369,370],{},"An active Pro subscription includes:",[308,372,373,376],{},[311,374,375],{},"Unlimited cloud storage",[311,377,378],{},"Cloud AI usage at no additional charge",[304,380,381,382,385],{},"Your current storage limit is shown on the ",[314,383,384],{},"Account"," page. When Cloud AI is metered for your account, the desktop app also shows your Cloud Credit balance there. The browser Billing page shows your balance and the current usage rates.",[333,387,389],{"id":388},"how-cloud-credits-work","How Cloud Credits work",[304,391,392],{},"After the included Cloud AI period ends, Desktop License users can purchase Cloud Credits to continue processing supported AI features in the cloud.",[304,394,395,396,399,400,403],{},"Each credit pack adds ",[314,397,398],{},"1,000 non-expiring credits",", displayed as ",[314,401,402],{},"$10.00 of Cloud AI usage"," in your account. Purchased credits stay in your account until you use them.",[304,405,406],{},"Current Cloud AI usage rates are:",[408,409,410,424],"table",{},[411,412,413],"thead",{},[414,415,416,420],"tr",{},[417,418,419],"th",{},"Feature",[417,421,423],{"align":422},"right","Usage rate",[425,426,427,435,442],"tbody",{},[414,428,429,432],{},[430,431,73],"td",{},[430,433,434],{"align":422},"$0.15 per minute",[414,436,437,439],{},[430,438,81],{},[430,440,441],{"align":422},"$0.05 per retake",[414,443,444,447],{},[430,445,446],{},"Cloud transcription",[430,448,449],{"align":422},"Free",[304,451,452,453,455],{},"The desktop ",[314,454,384],{}," page shows your current balance. You can also review your balance and the current usage rates on the browser Billing page. Local AI processing does not deduct Cloud Credits.",[457,458,459],"note",{},[304,460,461],{},"If Cloud AI usage is currently included with your license or subscription, CANVID shows it as included and does not deduct from a purchased balance. The option to purchase credits appears when your account is eligible.",[333,463,465],{"id":464},"how-the-storage-upgrade-works","How the storage upgrade works",[304,467,468,469,472],{},"Desktop License users with the standard 1 GB limit can purchase an upgrade to ",[314,470,471],{},"25 GB of total cloud storage for one year",".",[308,474,475,478,481,484],{},[311,476,477],{},"The upgrade raises your total limit to 25 GB; it does not add 25 GB on top of the existing 1 GB.",[311,479,480],{},"It is a one-time purchase and does not renew automatically.",[311,482,483],{},"The one-year period starts when the upgrade is added to your account.",[311,485,486],{},"You can purchase the upgrade again after it expires.",[304,488,489],{},"If your Account page already shows unlimited storage, you do not need the storage upgrade and the purchase option will not appear.",[338,491,493],{"id":492},"what-happens-when-the-storage-upgrade-expires","What happens when the storage upgrade expires?",[304,495,496],{},"Your storage limit returns to 1 GB. CANVID does not delete your existing cloud files, but you cannot upload another video while your account is over its limit.",[304,498,499],{},"To upload again, you can:",[308,501,502,505,508],{},[311,503,504],{},"Purchase another 25 GB storage upgrade",[311,506,507],{},"Upgrade to Pro",[311,509,510,513],{},[328,511,512],{"href":168},"Delete videos you no longer need"," until your usage is below the limit",[515,516,517],"warning",{},[304,518,519],{},"Deleting a video from the Cloud Gallery is permanent. Download anything you want to keep before deleting it.",[333,521,523],{"id":522},"purchase-credits-or-storage","Purchase credits or storage",[304,525,526],{},"You can purchase an available add-on from the desktop app or your browser.",[338,528,530],{"id":529},"from-the-canvid-desktop-app","From the CANVID desktop app",[532,533,534,540,545,561],"ol",{},[311,535,536,537,472],{},"Open ",[314,538,539],{},"Settings",[311,541,542,543,472],{},"Select ",[314,544,384],{},[311,546,547,548,550,551,554,555,550,558,472],{},"Under ",[314,549,316],{},", select ",[314,552,553],{},"Purchase Credits","; or under ",[314,556,557],{},"Cloud Storage",[314,559,560],{},"Get more storage",[311,562,563],{},"Complete checkout in the browser window that opens.",[338,565,567],{"id":566},"from-your-browser","From your browser",[532,569,570,579,588],{},[311,571,572,573,472],{},"Open your ",[328,574,578],{"href":575,"rel":576},"https:\u002F\u002Fapp.canvid.com\u002Fen\u002Fsettings?tab=billing",[577],"nofollow","CANVID Billing settings",[311,580,581,582,585,586,472],{},"Find ",[314,583,584],{},"Cloud AI Credits"," or ",[314,587,557],{},[311,589,590],{},"Select the available purchase option and complete checkout.",[304,592,593],{},"Purchase options only appear when they apply to your current license and entitlements.",{"title":595,"searchDepth":596,"depth":596,"links":597},"",2,[598,603,604,607],{"id":335,"depth":596,"text":336,"children":599},[600,602],{"id":340,"depth":601,"text":341},3,{"id":366,"depth":601,"text":367},{"id":388,"depth":596,"text":389},{"id":464,"depth":596,"text":465,"children":605},[606],{"id":492,"depth":601,"text":493},{"id":522,"depth":596,"text":523,"children":608},[609,610],{"id":529,"depth":601,"text":530},{"id":566,"depth":601,"text":567},"Learn how Cloud Credits and cloud storage work with CANVID Desktop and Pro, including usage rates, limits, purchases, and expiry.","md",{},true,{"title":223,"description":611},{"loc":224,"videos":617,"images":618},[],[],"y7NwoF5zhcnRW1m_ENRGgA2dMBDZPWO95LL6SIj2Eus",[621,623],{"title":219,"path":220,"stem":221,"description":622,"children":-1},"Learn what the CANVID Desktop License includes and how cloud storage and Cloud AI access work after the first year.",{"title":227,"path":228,"stem":229,"description":624,"children":-1},"Learn what the legacy CANVID Maintenance Plan was and how cloud storage and Cloud AI access work under the current pricing model.",1785483350039]