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2.0","\u002Fsupport\u002Ftroubleshooting-and-help\u002Fissues-limitations-2-0","support\u002F7.troubleshooting-and-help\u002F9.issues-limitations-2-0",{"id":295,"title":267,"body":296,"description":503,"extension":504,"meta":505,"navigation":506,"path":268,"seo":507,"sitemap":509,"stem":269,"__hash__":512},"support\u002Fsupport\u002F7.troubleshooting-and-help\u002F2.mac-audio-issues.md",{"type":297,"value":298,"toc":490},"minimark",[299,308,324,330,335,447,451,462,465,469,472,483],[300,301,302,303,307],"p",{},"System audio recorded on a Mac can sometimes sound ",[304,305,306],"strong",{},"echoed, distorted, or be missing",". This may happen when an audio-routing app processes the same sound that CANVID is recording, or when your Mac uses a virtual audio device as its output.",[300,309,310,311,315,316,319,320,323],{},"When ",[312,313,314],"a",{"href":47},"system audio recording"," is enabled, CANVID checks for known audio tools that are currently active. If one may affect your recording, the ",[304,317,318],{},"Pre-recording Screen"," shows a ",[304,321,322],{},"System audio may be affected"," warning.",[325,326,327],"note",{},[300,328,329],{},"The warning does not prevent you from recording, and having one of these tools installed does not necessarily cause a problem. CANVID displays the warning when a known app is running or a known virtual audio device is being used as the active output.",[331,332,334],"h2",{"id":333},"how-to-resolve-the-warning","How to Resolve the Warning",[336,337,338,343,350,354,357,423,427,434,437,441],"steps",{},[339,340,342],"h3",{"id":341},"review-the-detected-audio-tools","Review the detected audio tools",[300,344,345,346,349],{},"Click ",[304,347,348],{},"Review fixes"," in the warning. CANVID will show the audio tools that may affect your recording and guidance for each one.",[339,351,353],{"id":352},"follow-the-recommended-fix","Follow the recommended fix",[300,355,356],{},"Use the guidance shown for each detected tool:",[358,359,360,375,381,387,393,399,405,411,417],"ul",{},[361,362,363,366,367,370,371,374],"li",{},[304,364,365],{},"SoundSource:"," Open ",[304,368,369],{},"SoundSource > Settings > Audio",", then add each application whose audio you plan to record to ",[304,372,373],{},"Excluded Applications",". You can also deactivate or quit SoundSource.",[361,376,377,380],{},[304,378,379],{},"Loopback:"," Disable the relevant Loopback virtual device, then select a different audio device in any application using it.",[361,382,383,386],{},[304,384,385],{},"Audio Hijack:"," Stop the active Audio Hijack session or quit Audio Hijack.",[361,388,389,392],{},[304,390,391],{},"Piezo:"," Stop the active Piezo recording or quit Piezo.",[361,394,395,398],{},[304,396,397],{},"Airfoil:"," Stop the active Airfoil transmission or quit Airfoil.",[361,400,401,404],{},[304,402,403],{},"BlackHole:"," Switch your Mac's active output away from BlackHole.",[361,406,407,410],{},[304,408,409],{},"BetterAudio:"," Disable BetterAudio processing or quit the app. If its virtual output remains active, switch to a different output.",[361,412,413,416],{},[304,414,415],{},"Soundflower:"," Switch your Mac's active output away from Soundflower.",[361,418,419,422],{},[304,420,421],{},"Background Music:"," Disable Background Music processing or quit the app. If its virtual output remains active, switch to a different output.",[339,424,426],{"id":425},"check-your-audio-environment-again","Check your audio environment again",[300,428,429,430,433],{},"Return to CANVID and click ",[304,431,432],{},"Check Again",". The warning will disappear when the detected tools are no longer active.",[300,435,436],{},"If the warning remains, make sure the affected app has stopped running and that your Mac and other open applications are no longer using its virtual audio device.",[339,438,440],{"id":439},"make-a-short-test-recording","Make a short test recording",[300,442,443,444,446],{},"Play some audio on your Mac and check that the system-audio level meter moves on the ",[312,445,318],{"href":43},". Make a short recording and listen to it in the Editor before starting a longer recording.",[331,448,450],{"id":449},"record-without-system-audio","Record Without System Audio",[300,452,453,454,457,458,461],{},"If you do not need to capture sounds from your Mac, click ",[304,455,456],{},"Turn Off System Audio"," in the warning dialog. You can also set System Audio to ",[304,459,460],{},"No System Audio"," on the Pre-recording Screen.",[300,463,464],{},"Your microphone can still be recorded when system audio is turned off, but sounds from applications and your Mac will not be included.",[331,466,468],{"id":467},"if-the-issue-continues","If the Issue Continues",[300,470,471],{},"If system audio is still echoed, distorted, or missing after following the guidance:",[358,473,474,477,480],{},[361,475,476],{},"Quit any active audio-routing apps and choose a standard output, such as your Mac's built-in speakers or headphones.",[361,478,479],{},"Confirm that System Audio is enabled and that its level meter moves before recording.",[361,481,482],{},"Make another short test recording.",[300,484,485,486,489],{},"If the problem continues, ",[312,487,488],{"href":280},"generate a log file and save a copy of the affected project",", then send both files to the CANVID Support Team. These files help us identify the audio setup used during the recording and investigate the cause.",{"title":491,"searchDepth":492,"depth":492,"links":493},"",2,[494,501,502],{"id":333,"depth":492,"text":334,"children":495},[496,498,499,500],{"id":341,"depth":497,"text":342},3,{"id":352,"depth":497,"text":353},{"id":425,"depth":497,"text":426},{"id":439,"depth":497,"text":440},{"id":449,"depth":492,"text":450},{"id":467,"depth":492,"text":468},"Learn how to fix echoed, distorted, or missing system audio on Mac when audio-routing apps or virtual audio devices interfere with a CANVID recording.","md",{},true,{"title":508,"description":503},"Fix Mac System Audio Issues",{"loc":268,"videos":510,"images":511},[],[],"WKP6xHmSwh9ArTaVPv_a0ZJeehnKg9TRBsMciSYUK4E",[514,516],{"title":263,"path":264,"stem":265,"description":515,"children":-1},"Learn why CANVID may disappear when using remote desktop or cloud PC tools, and how to bring it back with a built-in keyboard shortcut.",{"title":271,"path":272,"stem":273,"description":517,"children":-1},"Learn how to fix black screen problems when recording specific windows and applications with CANVID.",1785399207648]