Maintenance Plan
What is it?
The Maintenance Plan is an optional yearly extension for users with an existing CANVID Lifetime License. It ensures your app stays up-to-date and provides access to new app features, performance & security updates, and continued cloud services after your included first 12 months end.
Price: $59 / year (USD) Availability: Only available for accounts that already own an active Lifetime license. You must be logged in to purchase.
Included with the Maintenance Plan:
- Security, performance & compatibility improvements
- Access to Cloud features:
- Transcript generation (Cloud mode)
- Quick Share + Share Link Export (Generate online shareable links)
- Synthetic Webcam (Cloud processing mode)
- AI Audio Retakes (Cloud processing mode)
- Priority support eligibility (for Lifetime + Maintenance tier)
| Feature | Included Year 1 (Lifetime Purchase) | After Year 1 w/o Maintenance | Continuous for 12 more months |
|---|---|---|---|
| App feature updates | Yes | Continuous | Continuous |
| Cloud AI Features | Yes | Disabled | Continuous |
| Cloud uploads & quick share | Yes (12 months) | Disabled | Continuous |
| Security/Compatibility Fixes | Yes-Yes | Continuous | Continuous |
| Priority Support | Yes-Yes | Ends | Continuous |
Note: The Maintenance Plan does not apply to Monthly or Yearly subscribers, since all features are already included in those plans.
How do I get the Maintenance Plan?
Once your free 1-year maintenance plan included with the lifetime license has expired, you’ll need to renew it via the Plans and Billing.
To renew your Maintenance plan, follow the steps below:
- Log into your account with a Lifetime License.
- Go to Settings → Plans & Billing
- In the Maintenance panel, click Subscribe
- Complete checkout.
- Renewal starts immediately.
- If renewed early, your plan extends seamlessly.
Tip: If you don’t see the Maintenance option, make sure you’re signed into the correct account and that you own a Lifetime License. (Check under License Keys or in your purchase confirmation email.)
What Happens If You Don’t Renew
- You will still be able to use local (non-cloud) features and export your videos as MP4 or GIF.
- You will not be able to create new Quick Share links or upload videos to the gallery using the “Create a Share Link” option. Existing links will remain active and shareable.
- You will lose access to cloud execution of AI features including Synthetic Webcam, AI Audio Retakes, and Transcript Generation.
FAQs
Q: Can I buy Maintenance before my first year fully ends? Yes. Renewing early tacks 12 months onto your current expiry (no lost time).
Q: If I skip a year, do I have to pay for missed time? No. The Maintenance plan always starts from the purchase date - no back-pay.
Q: Do I lose my projects if I don't renew? Local projects remain. Cloud links may become inactive once access ends.
Q: Are major version upgrades included? Yes. Any release shipped while your Maintenance plan is active is included regardless of version number.
Q: Does the Maintenance plan include every AI feature? All AI enhancements bundled in the core product are included.
Q: Will the price change in the future? Potentially. Your renewal uses the then‑current Maintenance price shown at checkout.
Q: Is there VAT / tax added? Where required by jurisdiction, taxes are automatically calculated at checkout.
Q: How do I cancel the Maintenance Plan? Go to Settings → Plans & Billing, then In the Maintenance panel, click Cancel
Q: Do I get a refund if I cancel mid‑term? Maintenance Plan is annual; refunds follow the standard refund policy (see License Agreement / Refund terms).
CANVID Lifetime License
Know the benefits of a CANVID Lifetime License. Understand what’s included, the implications of an expired maintenance plan, and how to make the most of your app experience.
Generating an Invoice
Follow this step-by-step to learn how to quickly generate and download your CANVID purchase invoice via Lemon Squeezy.