App Disappears When Capturing
If CANVID disappears while you're using a remote desktop app or a cloud PC, there is a quick workaround.
Why This Happens
By default, the app hides its own window from screen recordings so it does not accidentally show up in your video.
Most of the time, that is exactly what you want. But when you are controlling the app through remote desktop software, it can make our app disappear there too.
How to Fix
App focus
Make sure the app is focused. The easiest way is to click the app icon in your taskbar or bring the app window to the front.
Press the shortcut key
Press + ⇧ + O on your keyboard. A popup message saying Windows Content Protection is now Disabled should be shown at the bottom-right corner of the app.
Check for visibility
Go back to your remote desktop app or cloud PC, and see if CANVID is now visible on your screen.
Important to Know
When this setting is turned off, the app can appear in your recording if you are using Display Capture and is visible on that screen.
If you are using Window Capture, this is usually not a problem, because the app uses a capture mode that keeps the app out of the recording.
If needed, you can press + ⇧ + O again to turn the setting back on.
Improving Performance on Laptops
Boost CANVID's performance on your laptop by assigning the app to your NVIDIA GPU. Using an additional monitor as your primary display can also help resolve performance issues.
Recording Shows Black Screen
Learn how to fix black screen problems when recording specific windows and applications with CANVID.